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Privacy Policy
& Terms and Conditions
Learn how Mega Chat Live protects your information and review the rules that apply when using our services.
Effective July 12, 2026
Privacy Policy
1. Information You Provide
Mega Chat Live may collect your display name, username, profile image, date of birth, contact details, login credentials, biography, interests, support communications, reports, appeals, payment confirmations, and information submitted for age, host, or agency verification.
2. Information Collected Automatically
When you use the service, we may collect your device model, operating system, app version, language, time zone, network type, IP address, device identifiers, login history, room participation, feature interactions, diagnostic logs, crash reports, and security events.
3. Content, Voice Rooms, and Communications
We process content you create or share, including profile content, room titles, messages, comments, gifts, and reports. Voice rooms may be public or accessible to participants. Other users may hear, record, or share information you disclose, so you should not share sensitive information in public spaces.
4. Information From Other Sources
We may receive information from app stores, payment processors, login providers, analytics or moderation providers, agencies, hosts, and users who report an account or activity. The information received depends on the provider, your relationship with it, and your settings.
5. How We Use Information
We use information to create and maintain accounts, operate voice rooms and social features, personalize experiences, process transactions, deliver virtual items, provide support, improve performance, develop features, communicate service updates, and understand how Mega Chat Live is used.
6. Safety, Moderation, and Fraud Prevention
We use account, device, transaction, and activity information to verify users, detect spam, investigate reports, prevent payment abuse and reward manipulation, enforce our rules, protect users, preserve evidence, and comply with valid legal requests.
7. Legal Bases for Processing
Where applicable, we process information to perform our agreement with you, comply with legal obligations, pursue legitimate interests such as security and product improvement, and act with your consent. You may withdraw consent at any time without affecting processing that was already lawful.
8. How Information Is Shared
We may share information with providers supporting cloud hosting, payments, analytics, communications, moderation, customer support, security, and app distribution. We may also disclose information when required by law, necessary to protect rights or safety, directed by you, or connected with a merger, financing, reorganization, or asset transfer.
9. Public Information
Your display name, profile image, biography, badges, room activity, follower relationships, rankings, and content you choose to make public may be visible to other users. Public information may also appear in recommendations, search results, or promotional surfaces within the service.
10. Cookies and Similar Technologies
Our website and service may use cookies, local storage, software development kits, pixels, and similar technologies to maintain sessions, remember preferences, measure performance, prevent abuse, and understand feature usage. Your browser or device may provide controls for some of these technologies.
11. Data Retention
We retain information for as long as reasonably necessary to provide the service and meet safety, fraud prevention, accounting, dispute resolution, and legal obligations. Retention periods vary by data type, account status, and applicable requirements. Some limited records may remain after account deletion where lawfully necessary.
12. Data Security
Mega Chat Live uses reasonable administrative, technical, and organizational safeguards designed to protect information. However, no transmission or storage system is completely secure. You are responsible for using a strong password, protecting your login credentials, and promptly reporting suspected unauthorized access.
13. Your Rights and Controls
Depending on your location, you may request access, correction, deletion, portability, restriction, or objection to certain processing. You may also withdraw consent, manage communication preferences, and control microphone, camera, contact, notification, or location permissions through your device settings.
14. Children’s Privacy
Mega Chat Live is intended only for users aged 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe an underage person has created an account or provided information, contact us so we can investigate and take appropriate action.
15. International Processing
Information may be stored or processed in countries other than the country where you live. Where required, Mega Chat Live uses appropriate safeguards for international transfers and handles information in accordance with applicable data-protection law.
16. Policy Changes and Contact
We may update this Privacy Policy when our practices, services, or legal obligations change. We will update the effective date and provide additional notice where required. Privacy questions or requests may be sent to customer-service@megachat.live. We may verify your identity before completing a request.